Shipping & Returns

1. Service area

Orders are fulfilled in Nepal. Pickup and delivery details are confirmed at checkout with the vendor who listed the equipment.

2. Pickup

Pickup from the vendor is available for rentals and buy/sell orders.

• Cost: Free. No CineGrid delivery fee applies for pickup.
• Timing: You and the vendor agree a pickup time, typically the same day or the next day after the order is accepted.
• Responsibility: You are responsible for transporting the equipment after pickup.

3. Delivery

Buy / sell

Home delivery and express delivery may be offered at checkout. Any delivery fee is confirmed with the vendor before you complete the order. CineGrid does not set a fixed nationwide shipping rate because vendors fulfill their own orders.

Rentals

Rental checkout currently uses vendor pickup. If a vendor later offers delivery, that fee and window are shown before you confirm the rental. Early returns of rented equipment do not create a refund unless the vendor agrees, as described in the rental agreement.

4. Returns

CineGrid does not operate a standard product-return window. Equipment is sold and rented by independent vendors, so returns are not guaranteed.

• Buy / sell: If an item does not match its listing, contact the vendor first, then CineGrid support. A return, if agreed, is arranged in person with the vendor.
• Rentals: Returning gear at the end of the rental is part of the hire, not a purchase return. Cancellation and refund timing follow the rental agreement.
• Admin-cancelled orders: If CineGrid rejects an order under the Terms of Service, buyers receive the applicable refund or modification.

5. Need help?

Questions about an order, pickup, or a listing that does not match what you received: contact CineGrid support or use live chat.