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Frequently Asked Questions

Quick answers to the most common things you need.

Creating an account is the first step to use CineGrid. Signup uses dual OTP verification: a code sent to your email and a different code sent by SMS to your phone.

  1. Step 1: Open Sign Up
    Click Sign Up at the top-right of cinegrid.net to open the registration form.
    CineGrid homepage with Sign Up button in top-right corner
  2. Step 2: Enter your details
    Fill in your name, email, Nepal phone number (e.g. 9XXXXXXXXX), location, and password. Phone is required so we can send your SMS OTP.
    Registration form with name, email, phone, password
  3. Step 3: Choose account type
    Select Customer, Vendor, or Freelancer. This sets your starting role; you can still become a vendor or freelancer later from your profile menu.
    Account type selection screen
  4. Step 4: Verify email OTP
    After you submit, CineGrid sends two different codes. First enter the 6-digit email OTP from your inbox to confirm your email.
    Email OTP verification step
  5. Step 5: Verify SMS OTP
    Next, enter the 6-digit SMS OTP sent to your phone. This is a different code from the email OTP. When SMS verification succeeds, your account is created with email and phone verified.
    SMS OTP verification step
  6. Step 6: Sign in and complete profile
    Log in with your email and password (login does not require OTP). Complete your profile for better trust and visibility on the platform.
    User dashboard after signup

Verification summary

  • Email/password signup: Enter two different 6-digit codes — email OTP first, then SMS OTP. Your account is created only after both are verified (codes expire in 10 minutes).
  • Google signup: Email is already verified by Google. You only need to add your phone and verify the SMS OTP.
  • Login: Email and password only — no OTP required.

Use Forgot Password to receive a 6-digit email OTP and set a new password. If your account has a phone number, the same code may also be sent by SMS.

  1. Step 1: Open Forgot Password
    From the login screen, click Forgot Password.
    Login with Forgot Password link
  2. Step 2: Enter your email
    Enter the email address for your CineGrid account and request a reset code.
    Forgot password email form
  3. Step 3: Enter the email OTP
    Check your email for a 6-digit OTP (not a reset link). Enter that code to continue. If SMS is available for your account, the same code may also arrive by text.
    Password reset OTP entry
  4. Step 4: Set a new password
    Choose a new password, confirm it, and submit. You can then log in with email and password (no OTP on login).
    New password form

Becoming a vendor lets you list, rent, or sell equipment on CineGrid. Choose Company Vendor or Private Vendor when you apply.

  1. Step 1: Log in to your account
    Log in so your vendor application is linked to your profile. Freelancers and customers can both apply from the account menu.
    User dashboard screenshot
  2. Step 2: Open Become a Vendor
    Open your profile menu and click Become Vendor, or go to become_vendor.php.
    Become a Vendor button/screen
  3. Step 3: Choose Company or Private
    Select Company Vendor (business documents: company name, PAN/VAT, office address, certificates) or Private Vendor (full name, phone, and address — no document uploads required on the form).
    Vendor type selection and form
  4. Step 4a: Private Vendor — instant approval
    After you submit as a Private Vendor, your application is approved automatically. CineGrid creates/links your vendor account, switches you to it, and opens your Profile. You can then complete KYC (if needed) and start listing.
    Vendor profile ready after private approval
  5. Step 4b: Company Vendor — admin review
    After you submit as a Company Vendor, the request goes to admin for approval. You are redirected to Profile with Vendor Application Under Review. The menu shows Vendor Under Review instead of Become Vendor until an admin approves.
    Vendor under review on profile
  6. Step 5: Complete KYC & list equipment
    KYC verification is still required before adding listings. Once KYC is approved (and company vendors are admin-approved), use your vendor dashboard to add rental or buy/sell listings.
    Add equipment after KYC

Quick summary

  • Private Vendor: Approved immediately. You are switched to your vendor account and taken to Profile — no admin wait.
  • Company Vendor: Submitted for admin review. Profile shows Vendor Application Under Review, and Become Vendor is replaced by Vendor Under Review in the menu until approved.
  • Complete KYC before listing equipment (required for both types).

Listing equipment correctly helps users understand what you offer and increases booking chances. You must be a vendor with completed KYC. Private vendors are ready after instant approval; company vendors need admin approval first.

  1. Step 1: Verify vendor status and KYC
    Make sure you are on your vendor account. Private vendors are approved when they submit. Company vendors must wait until admin approval (Profile shows Under Review until then). Complete KYC before listing.
    Vendor dashboard showing approval and KYC status
  2. Step 2: Navigate to Add Equipment
    Go to your Dashboard → Add Equipment or click the "Add Equipment" button in your vendor dashboard. This opens the multi-listing form where you can add one or more equipment listings at once.
    Dashboard with Add Equipment button highlighted
  3. Step 3: Enter basic listing information
    Fill in the required fields: Equipment Title, select a Category, and write a detailed Description.
    Basic listing information form
  4. Step 4: Add equipment specifications
    Optionally fill in equipment details: Condition, Brand, Model, and Year.
    Equipment specifications section
  5. Step 5: Set pricing and discounts
    Enter your Price per Day (required). Optionally add student and marketing discounts.
    Pricing section
  6. Step 6: Set quantity and location
    Enter the Quantity of units available and your Location.
    Quantity and location input fields
  7. Step 7: Upload equipment images
    Upload high-quality images of your equipment. Clear, well-lit photos help build trust and increase rental requests.
    Image upload section
  8. Step 8: Submit your listing
    Review all information, then click "SUBMIT ALL LISTINGS" to publish.
    Submit button and listing confirmation

Cinegrid's rental process is designed to be transparent, secure, and vendor-controlled.

  1. Step 1: User selects equipment
    Browsing with filters helps users quickly find equipment that matches their project needs.
    Equipment listing page
  2. Step 2: Rental request sent
    Sending a request allows vendors to confirm availability before committing.
    Rental request screen
  3. Step 3: Vendor approves request
    Approval ensures vendors have full control over who rents their equipment.
    Vendor approval screen
  4. Step 4: Payment & handover
    Secure payments protect both parties, while agreed handover ensures clarity.
    Payment & handover screen
  5. Step 5: Return & completion
    Completing the rental allows reviews and keeps records transparent.
    Rental completion screen

Cinegrid supports:

  • Digital wallets
  • Bank transfers
  • Other local payment gateways (as available)

Payment options may vary depending on vendor preferences.

Payment options screenshot

If you need help:

  • Visit the Support section from the footer or dashboard.
  • Raise a support ticket.
  • Contact us via email or live chat (if available).

Our team will get back to you as soon as possible.

Support / Help page screenshot

To participate in Buy/Sell:

  1. Create an account.
  2. Select Buy/Sell Member or Vendor from your dashboard.
  3. Complete profile and KYC.
  4. Start listing or browsing items.
Buy/Sell section screenshot

KYC (Know Your Customer) is a critical safety step that maintains trust across Cinegrid.

  1. Step 1: Access KYC section
    Visit Profile→ KYC Verification to begin the process.
    KYC menu screen
  2. Step 2: Upload documents
    Uploading valid documents confirms your identity and protects your account.
    Document upload screen
  3. Step 3: Submit for review
    Once submitted, Cinegrid reviews your documents to activate full platform features.
    KYC submission confirmation

Why this helps you:

  • Builds trust with renters and buyers
  • Enables secure transactions
  • Protects your listings and payments

To become a creator:

  1. Sign up or log in.
  2. Choose Creator in your profile settings.
  3. Add your portfolio and skills.
  4. Submit for approval.

Creators can showcase work and connect with industry professionals.

Creator profile setup screenshot

Becoming a creator on Cinegrid helps you grow your professional presence and connect with the right people in the film and content ecosystem.

  1. Visibility & Discovery
    Your profile becomes discoverable to producers, brands, and vendors.
    Creator profile preview
  2. Portfolio Showcase
    You can showcase your past work, reels, and skills in one place.
    Portfolio upload section
  3. Access to Equipment & Vendors
    Creators can easily find nearby equipment and connect with verified vendors.
    Equipment discovery page
  4. Networking & Collaboration
    Cinegrid helps you connect with other creators, crew members, and production houses.
    Creator networking section
  5. Trust & Credibility
    A verified creator profile builds credibility and makes clients more confident in working with you.
    Verified creator badge

Location plays a key role in making Cinegrid efficient, affordable, and practical for real-world productions.

  1. Step 1: Set your location
    When creating or editing your profile, you can set your primary location.
    Location selection screen
  2. Step 2: Discover nearby equipment & creators
    Location-based filtering helps you find vendors, equipment, and creators closest to you.
    Nearby listings map or filter
  3. Step 3: Smarter rental & delivery planning
    Knowing the exact location helps both users and vendors plan pickups, drop-offs, or deliveries more efficiently.
    Pickup/delivery option screen
  4. Step 4: Location-based trust & clarity
    Clear location details reduce confusion and ensure smoother coordination.
    Location details on listing

Why this helps you:

  • Reduces travel and transport costs
  • Faster rentals and collaborations
  • More relevant search results
  • Better coordination between users and vendors
Do you have more questions?

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