Frequently Asked Questions
Quick answers to the most common things you need.
Creating an account is the first and most important step to access Cinegrid's features. This allows you to browse equipment, connect with creators, and manage rentals smoothly.
- Step 1: Open Sign Up page
Click on the Sign Up button located at the top-right corner of cinegrid.net. This helps you begin your journey on the platform.
- Step 2: Enter basic details
Fill in your name, email address, and password. This information helps secure your account and enables communication.
- Step 3: Choose account type
Select whether you want to join as a Customer, Vendor, or Freelancer. Choosing the right account type ensures you see the correct tools and dashboard options.
- Step 4: Verify email & complete profile
Email verification helps protect your account and ensures you receive important notifications. Completing your profile improves trust and visibility.
Becoming a vendor allows you to list, rent, or sell professional equipment to verified users on Cinegrid.
- Step 1: Log in to your account
Logging in ensures all vendor actions are linked to your verified profile.
- Step 2: Apply as Vendor
Go to Dashboard → Become a Vendor. This step lets Cinegrid know you want to operate commercially on the platform.
- Step 3: Fill business details
Providing accurate business details helps build credibility and makes it easier for users to trust and contact you.
- Step 4: Complete KYC & submit
KYC verification protects both vendors and renters by ensuring authenticity and reducing misuse.
Listing equipment correctly helps users understand what you offer and increases booking chances. You must be an approved vendor with completed KYC verification to list equipment.
- Step 1: Verify vendor status and KYC
Ensure you are logged in as an approved vendor and have completed KYC verification. You cannot list equipment until your vendor application is approved and your identity is verified. Check your dashboard for approval status.
- Step 2: Navigate to Add Equipment
Go to your Dashboard → Add Equipment or click the "Add Equipment" button in your vendor dashboard. This opens the multi-listing form where you can add one or more equipment listings at once.
- Step 3: Enter basic listing information
Fill in the required fields: Equipment Title (e.g., "Canon EOS R5 Camera Body"), select a Category from the dropdown menu, and write a detailed Description that explains what's included, condition, and any important notes for renters.
- Step 4: Add equipment specifications
Optionally fill in equipment details: Condition (Brand New, Excellent, Good, Fair, or Poor), Brand (e.g., Canon, Sony, Nikon), Model (e.g., EOS R5, A7 III), and Year of manufacture. These details help renters find exactly what they need.
- Step 5: Set pricing and discounts
Enter your Price per Day (required). The system can auto-calculate weekly and monthly rates (Day × 7 and Day × 30), or you can set them manually. Optionally add Student Discount per Day and Marketing Discount per Day to attract more customers. All prices are in Nepalese Rupees (रु).
- Step 6: Set quantity and location
Enter the Quantity of units available for rent (minimum 1). Then enter your Location (e.g., Thamel, Patan, Koteshwor). The system will automatically detect your precise coordinates if you allow location access, making it easier for nearby renters to find your equipment.
- Step 7: Upload equipment images
Upload high-quality images of your equipment using drag-and-drop or the browse button. You can upload multiple images (JPG, PNG, GIF, WebP, max 5MB per image). The first image will be set as the primary image. Clear, well-lit photos help build trust and increase rental requests.
- Step 8: Submit your listing
Review all information, then click "SUBMIT ALL LISTINGS" to publish. You can add multiple listings at once using the "Add More" button. After submission, your listing will be reviewed by admins and then made available to renters. You'll be notified once it's live.
Cinegrid's rental process is designed to be transparent, secure, and vendor-controlled.
- Step 1: User selects equipment
Browsing with filters helps users quickly find equipment that matches their project needs.
- Step 2: Rental request sent
Sending a request allows vendors to confirm availability before committing.
- Step 3: Vendor approves request
Approval ensures vendors have full control over who rents their equipment.
- Step 4: Payment & handover
Secure payments protect both parties, while agreed handover ensures clarity.
- Step 5: Return & completion
Completing the rental allows reviews and keeps records transparent.
Cinegrid supports:
- Digital wallets
- Bank transfers
- Other local payment gateways (as available)
Payment options may vary depending on vendor preferences.
If you need help:
- Visit the Support section from the footer or dashboard.
- Raise a support ticket.
- Contact us via email or live chat (if available).
Our team will get back to you as soon as possible.
To participate in Buy/Sell:
- Create an account.
- Select Buy/Sell Member or Vendor from your dashboard.
- Complete profile and KYC.
- Start listing or browsing items.
KYC (Know Your Customer) is a critical safety step that maintains trust across Cinegrid.
- Step 1: Access KYC section
Visit Dashboard → KYC Verification to begin the process.
- Step 2: Upload documents
Uploading valid documents confirms your identity and protects your account.
- Step 3: Submit for review
Once submitted, Cinegrid reviews your documents to activate full platform features.
Why this helps you:
- Builds trust with renters and buyers
- Enables secure transactions
- Protects your listings and payments
To become a creator:
- Sign up or log in.
- Choose Creator in your profile settings.
- Add your portfolio and skills.
- Submit for approval.
Creators can showcase work and connect with industry professionals.
Becoming a creator on Cinegrid helps you grow your professional presence and connect with the right people in the film and content ecosystem.
Visibility & Discovery
Your profile becomes discoverable to producers, brands, and vendors. This helps you get noticed for collaborations and paid work.
Portfolio Showcase
You can showcase your past work, reels, and skills in one place. This helps potential collaborators quickly understand your style and expertise.
Access to Equipment & Vendors
Creators can easily find nearby equipment, compare options, and connect directly with verified vendors.
Networking & Collaboration
Cinegrid helps you connect with other creators, crew members, and production houses, opening doors to long-term professional relationships.
Trust & Credibility
A verified creator profile builds credibility and makes clients more confident in working with you.
Location plays a key role in making Cinegrid efficient, affordable, and practical for real-world productions.
- Step 1: Set your location
When creating or editing your profile, you can set your primary location. This helps Cinegrid personalize listings and recommendations for you.
- Step 2: Discover nearby equipment & creators
Location-based filtering helps you find vendors, equipment, and creators closest to you, saving time and logistics costs.
- Step 3: Smarter rental & delivery planning
Knowing the exact location helps both users and vendors plan pickups, drop-offs, or deliveries more efficiently.
- Step 4: Location-based trust & clarity
Clear location details reduce confusion, prevent last-minute cancellations, and ensure smoother coordination.
Why this helps you:
- Reduces travel and transport costs
- Faster rentals and collaborations
- More relevant search results
- Better coordination between users and vendors
Do you have more questions?
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